Vendoor Terms and Conditions
1. Parties
This Agreement is entered into between Vendoor ("Agency") and the Client upon acceptance of a proposal or payment for services.
2. Scope of Services
Services may include website development, local SEO, Google Business Profile optimization, content optimization, website maintenance, lead generation systems, CRM implementation, reporting, and consulting. Services not expressly listed are outside scope and may incur additional fees.
3. Service Tiers & Website Edit Allowances
Foundation: 2–4 edits/month. Growth: 5–8 edits/month. Authority: 10–15 edits/month or unlimited minor edits. Edits include reasonable website modifications typically requiring 30–60 minutes. New pages, redesigns, custom coding, and major changes may be quoted separately. Unused edits do not roll over.
4. Scope Limitations
Monthly fees cover ongoing optimization, maintenance, support, reporting, and consulting. Requests outside the selected plan may be quoted separately.
5. Client Responsibilities
Client must provide accurate information, approvals, content, and account access. Client is responsible for the accuracy of all business claims, pricing, licensing, warranties, and contact information.
6. Payment Terms and Automatic Recurring Billing
All fees are billed monthly in advance. Prior to commencement, Client must pay the full setup fee and first month's recurring fee. By entering this Agreement, Client authorizes Vendoor to automatically charge the payment method on file for recurring fees, approved services, outstanding balances, and applicable taxes. Client must maintain a valid payment method. Failed payments may be retried up to three times. Overdue balances may accrue interest of 1.5% per month or the maximum permitted by law. All payments are non-refundable except where required by law.
7. Initial Commitment Period
Client agrees to an initial minimum service commitment of three (3) months. Completion of a website or milestone does not reduce the minimum commitment. Cancellation during the commitment period becomes effective only after completion of the term and required notice. Setup fees are non-refundable.
8. Month-to-Month Renewal
After the initial three-month term, services continue month-to-month until cancelled in accordance with this Agreement.
9. Term, Cancellation, and Termination
Following the initial term, either party may terminate with thirty (30) days written notice sent to support@vendoor.fi. Client remains responsible for fees during the notice period. Access to Agency-managed systems may be revoked upon termination. Vendoor may terminate immediately for non-payment, fraud, abuse, or material breach.
10. Suspension & Non-Payment
Vendoor may suspend services for declined, reversed, disputed, or overdue payments. Vendoor is not liable for losses resulting from suspension due to non-payment.
11. Chargebacks and Payment Disputes
Clients agree to contact Vendoor first regarding billing concerns. If a chargeback or dispute is initiated, Vendoor may suspend services while the matter is reviewed. If resolved in Vendoor's favor, Client agrees to reimburse reasonable costs incurred in defending the dispute where permitted by law. Both parties agree to act in good faith to resolve disputes.
12. Lead Ownership
Provided all invoices are paid, leads generated through Agency-managed efforts belong to Client. Vendoor retains ownership of its methodologies, systems, and processes.
13. Website Ownership & Intellectual Property
Upon payment of all outstanding invoices, Client owns the completed website and original content created specifically for Client. Vendoor retains ownership of templates, frameworks, SOPs, methodologies, automations, and proprietary systems.
14. Third-Party Software, Hosting & Licenses
Software subscriptions, hosting, CRM tools, premium plugins, licenses, and Agency-provided systems remain Vendoor property unless otherwise agreed in writing.
15. Delays Caused by Client
Vendoor is not responsible for delays caused by missing approvals, content, credentials, or requested information.
16. Results Disclaimer
Vendoor does not guarantee rankings, traffic, leads, revenue, or business growth. Services are provided on a commercially reasonable best-efforts basis.
17. Limitation of Liability
To the fullest extent permitted by law, Vendoor's total liability shall not exceed the fees paid by Client during the three (3) months preceding the event giving rise to the claim. Vendoor shall not be liable for indirect, incidental, consequential, punitive, or lost-profit damages. These limitations are a fundamental part of the parties' agreement.
18. Portfolio & Case Study Rights
Unless otherwise agreed, Vendoor may display Client work, business name, and performance results in portfolios, proposals, and case studies.
19. Fee Adjustments
Vendoor may adjust recurring service fees upon thirty (30) days written notice.
20. Confidentiality
Both parties agree to keep non-public business information confidential.
21. Force Majeure
Neither party is liable for delays caused by events beyond reasonable control.
22. Governing Law
This Agreement shall be governed by the laws specified in the Proposal or service agreement.
23. Entire Agreement
These Terms and Conditions, together with the Proposal, constitute the entire agreement between the parties.
24. Acceptance
By signing a proposal electronically, checking an acceptance box, submitting payment, or authorizing Vendoor to begin work, Client agrees to be legally bound by these Terms and Conditions.
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